How to set up a Voice Broadcasting Campaign?

A Voice Broadcasting Campaign on Gaglers allows you to reach a large number of contacts simultaneously. You can broadcast a pre-recorded message or use the Text-to-Speech feature to deliver audio messages. Additionally, Gaglers offers the option for recipients to interact with the broadcast using the "Press-1" feature, which allows them to be transferred to an agent or leave a message.

Setting Up Your Voice Broadcasting Campaign

To start creating your campaign:

1. Navigate to your account dashboard.
2. Click "Create" under the Voice Broadcast module. This will guide you through setting up the campaign.

Live Answer Message

The Live Answer message plays when a call is answered by a person. You can either:

• Play Audio: Upload or record a pre-recorded message.
• Text-to-Speech: Use Gaglers Text-to-Speech feature to deliver a customized message.

Personalize your message by adding merge tags in the Text-to-Speech option to address your contacts directly.

Press-1/Transfer Option

The Press-1 feature allows recipients to interact with your message by pressing a key. Follow these steps to set it up:

1. Click "Add Transfer" and set the Transfer Message, which can either be pre-recorded or created using Text-to-Speech.
2. Select a transfer digit from the dropdown (1–8) for different actions, such as:
   • Transfer to a phone number: Gaglers can route calls to one or more numbers.
     
   • Record Message: Contacts can leave a voicemail.
   • Record and Transcribe: The system will transcribe the recorded message.
   • Hang up: End the call automatically after the message plays.

Note: Transcription is charged at $0.69 per minute.

Do Not Call (DNC) List

Include a Do Not Call option for contacts who prefer not to be contacted again. When a contact presses the DNC digit, they’ll be added to your account’s DNC list, and the system will not contact them in future campaigns.

Answering Machine Detection

Gaglers supports Answering Machine Detection. If the system detects an answering machine, it can either:

• Play Audio: Leave a pre-recorded voicemail.
• Hang up: End the call automatically.

Assigning Contact Lists

Assign a contact list(s) that contains the contacts you wish to call. You can also enable Do Not Call settings here to avoid contacting individuals who’ve opted out.

Note: Once the campaign is set, the contact list cannot be changed. If you need to modify the list, you can duplicate the campaign. However, you can edit the campaign to add more contact lists. 

General and Dialer Settings

• Campaign Name: Add a name for your campaign.
• Caller ID: Select the number displayed to your recipients.
• Dialer Settings:
  • Frequency: Number of calls per minute.
  • Max Retries: Number of times the system will retry unanswered calls.
  • Max Call Duration: The maximum time a call can be active.

Campaign Scheduling

Define the schedule for your campaign:

• Set the start and end date.
• Choose operational hours: You can choose to run your campaign on specific weekdays or weekends.
• Timezone Settings: You can either set the timezone for the campaign or allow the system to call contacts based on their local timezone.

Timezone Calling

Gaglers can automatically detect the timezone of contacts by checking:

• Zip code (if available).
• State (if available).
• Area code of the phone number.

Note: Zip code and State are checked from the contact record in contact list (if added).

Once you have configured your campaign, click Finish and Start to begin broadcasting.